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Responsible Gaming at Belwag Casino

Safe, Controlled and Responsible Online Gambling in Switzerland

At Belwag Casino, we believe that gambling should always remain a form of entertainment. Our goal is to provide players in Switzerland with a secure environment where casino games and sports betting can be enjoyed responsibly and within personal limits.

We actively promote responsible gaming and offer a wide range of tools that allow you to monitor your playing habits, spending, and gaming time at all times. If gambling ever stops being purely recreational, professional support is always available.

Recognizing Problem Gambling

Identifying Warning Signs Early

Problem gambling occurs when gaming begins to negatively affect your finances, relationships, work, or emotional well-being.

Common warning signs include:

  • Spending more money than originally planned.
  • Trying to recover losses by continuing to gamble.
  • Hiding your gambling activity from others.
  • Borrowing money to continue playing.
  • Neglecting work, family, or social responsibilities.
  • Constantly thinking about your next bet or gaming session.

Because gambling-related problems often develop gradually, recognizing early warning signs is essential.

The Three Stages of Gambling Addiction

Winning Phase

Early wins may create the illusion that success is based on skill rather than chance. This often leads to increased confidence and higher stakes.

Losing Phase

Losses begin to accumulate. Players may attempt to win back lost money, hide their gambling activity, or take out loans.

Desperation Phase

Gambling becomes the central focus of life. Financial difficulties, emotional distress, and social conflicts intensify significantly.

Not every player goes through all three stages, but understanding these patterns can help identify problematic behavior early.

Self-Assessment of Your Gambling Habits

Evaluate Your Playing Behavior

A self-test can help you determine whether your gambling is still under control.

Ask yourself the following questions:

  • Do I play longer than I originally intended?
  • Do I increase my stakes to recover losses?
  • Have friends or family expressed concern about my gambling?
  • Do I hide how much money I spend on gambling?

If these questions raise concerns, we encourage you to contact our support team.

Responsible Gaming Tools at Belwag Casino

Belwag Casino provides several protective features that can be activated directly in your account settings.

Deposit and Loss Limits

Set daily, weekly, or monthly limits to keep your spending under control.

Available limit types:

  • Deposit limits
  • Loss limits
  • Wager limits
  • Poker wallet transfer limits

Important Notes:

  • Limit reductions take effect immediately.
  • Increases or removals become active only after a 24-hour cooling-off period.

Account Overview and Activity Tracking

Your account provides a complete overview of:

  • Deposits
  • Withdrawals
  • Bets placed
  • Wins
  • Losses
  • Net results

This gives you full transparency over your gambling activity at all times.

Time-Out and Cooling-Off

Take a voluntary break ranging from one hour to six months.

During this period, gambling in selected categories will be unavailable.

Self-Exclusion

If you need a longer break, you can request a voluntary self-exclusion.

Important Information:

  • Applies to all relevant gambling services.
  • May be legally effective in Switzerland and Liechtenstein.
  • Minimum exclusion period: 3 months.

Self-exclusion requests are processed with the highest priority.

Personal Support and Callback Service

Speak with Our Responsible Gaming Team

You can request a confidential callback from our trained specialists to discuss:

  • Your gambling habits
  • Personalized limit settings
  • Available support resources

Practical Tips for Responsible Gambling

To maintain healthy gaming habits, we recommend:

  • Set a fixed budget before you start playing.
  • Treat gambling strictly as entertainment.
  • Never try to chase your losses.
  • Avoid playing under the influence of alcohol or emotional stress.
  • Take regular breaks.
  • Play only when you feel emotionally balanced.

Support for Family and Friends

If you are concerned about someone close to you, you can confidentially contact our team for information about suitable support services.

Mandatory Gambling Exclusions in Switzerland

Swiss casinos are legally required to exclude players if there are indications that they:

  • Are over-indebted.
  • Fail to meet their financial obligations.
  • Gamble beyond their financial means.
  • Show signs of gambling addiction.

These exclusions apply across all licensed Swiss casinos and certain regulated gambling platforms.

Lifting an Exclusion

A voluntary or mandatory exclusion can be reviewed after a minimum of three months, provided the original reasons no longer apply.

The process may include:

  • A formal written application.
  • An assessment by a recognized counseling center.
  • Approval by the operator.

External Support Services in Switzerland

Independent assistance is available from organizations such as:

  • SOS Spielsucht
  • Swiss Responsible Gaming Services
  • Die Dargebotene Hand (Phone 143)

Our Commitment to Responsible Gaming

Belwag Casino is committed to maintaining a safe and responsible gaming environment. We encourage all players to use the available protection tools and seek help at an early stage if needed.

Gambling should always be enjoyable. Set clear limits and stay in control at all times.

Contact the Responsible Gaming Team at Belwag Casino

If you need assistance or would like to discuss your gambling behavior, our team is available 24/7.

Email: customercare@belwag.casino
Support: Available 24 hours a day, 7 days a week