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Belwag Casino Privacy Policy

Your Privacy and Data Security at Belwag Casino

At Belwag Casino, protecting your personal information is one of our highest priorities. We process all data with the utmost care, transparency, and in full compliance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and the European General Data Protection Regulation (GDPR).

This Privacy Policy explains what personal data we collect, why we collect it, how we protect it, and what rights you have regarding your information.

Data Controller

Belwag Casino is the entity responsible for the processing of all personal data collected through our website and services.

Contact Details

Belwag Casino
Switzerland
Email: support@belwag.casino

If you have any questions about data protection or would like to exercise your privacy rights, you may contact our Data Protection Team:

Email: privacy@belwag.casino

What Personal Data We Collect

To provide our services securely and efficiently, we may process the following categories of personal information.

Identification Information

  • First and last name
  • Date of birth
  • Nationality
  • Residential address
  • Phone number
  • Email address

Verification Documents

  • Passport or national ID card
  • Driver’s license
  • Proof of address

Financial Information

  • Deposit and withdrawal history
  • Payment methods used
  • Bank account or crypto wallet details

Technical Information

  • IP address
  • Device type
  • Browser information
  • Cookies and usage data

Responsible Gaming Data

  • Deposit limits
  • Self-exclusion requests
  • Account restrictions

Special Categories of Personal Data

In limited cases, and only where voluntarily provided, we may process sensitive information, for example in relation to responsible gaming measures or support requests.

Purposes of Data Processing

We process your personal data solely for legitimate business, contractual, and legal purposes.

Account Registration and Management

  • Creating and managing your player account
  • Identity verification (KYC)
  • Age verification

Deposits and Withdrawals

  • Processing transactions
  • Preventing payment fraud

Legal and Regulatory Compliance

  • Anti-Money Laundering (AML)
  • Counter-Terrorist Financing (CTF)
  • Responsible Gaming obligations

Customer Support

  • Responding to inquiries and resolving issues

Marketing and Promotions

  • Sending bonus offers and newsletters

Website Improvement

  • Enhancing performance and user experience

Legal Bases for Processing

Your personal data is processed on the basis of:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Your explicit consent

Data Storage and Security

Your information is stored on secure servers and protected through advanced technical and organizational measures.

Security Measures

  • SSL encryption
  • Firewall systems
  • Access controls
  • Fraud detection tools
  • Secure payment processing

Access to personal data is limited to authorized personnel only.

Data Retention

We retain personal data only for as long as necessary to fulfill the relevant purposes and comply with legal obligations.

Typical Retention Periods

  • Customer support records: up to 12 months
  • Account and transaction data: as required by applicable law
  • AML and KYC documents: according to regulatory requirements

Once retention periods expire, data is securely deleted or anonymized.

Sharing of Personal Data

Belwag Casino never sells your personal data.

We only share information when necessary to provide our services or comply with legal obligations.

Recipients of Your Data

  • Payment service providers
  • Identity verification providers
  • Fraud prevention partners
  • Hosting and IT service providers
  • Swiss and international regulatory authorities

All partners are contractually required to protect your information and maintain confidentiality.

International Data Transfers

Where necessary, your personal data may be transferred to countries outside Switzerland or the European Economic Area.

In such cases, we implement appropriate safeguards, including Standard Contractual Clauses or equivalent legal protections.

Cookies and Tracking Technologies

Belwag Casino uses cookies to enhance your browsing experience.

Cookies Help Us To:

  • Remember your preferences
  • Analyze website traffic
  • Improve functionality
  • Personalize content and offers

You may disable cookies at any time through your browser settings, although some website features may become unavailable.

Automated Decision-Making

Belwag Casino does not make decisions based solely on automated processing that produce legal or similarly significant effects on users.

Your Privacy Rights

You have the right to:

  • Request access to your personal data
  • Correct inaccurate information
  • Request deletion of your data where legally permitted
  • Restrict processing
  • Object to processing
  • Withdraw consent at any time
  • Lodge a complaint with a competent supervisory authority

How to Exercise Your Rights

Please send all privacy-related requests to:

Email: privacy@belwag.casino

We will respond within the timeframes required by applicable law.

Responsible Gaming and Privacy

To meet legal obligations and protect our players, we may process data related to self-exclusion, deposit limits, and account monitoring.

Children’s Privacy

Our services are intended exclusively for individuals aged 18 and over. We do not knowingly collect personal data from minors.

Changes to This Privacy Policy

Belwag Casino may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The latest version will always be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Belwag Casino Data Protection Team
Email: privacy@belwag.casino